Terms & Conditions

Terms & Conditions

1. General Principles

Protecting your privacy is very important to us. We have developed this Privacy Policy to protect your personal information and keep it confidential.

We do everything we reasonably can to protect your rights of privacy on systems and websites controlled by us, but we are not liable for any unauthorized or unlawful disclosures of your personal and confidential information made by third parties who are not subject to our control, for example advertisers and websites that have links to our Site. You should take note that the information and privacy practices of our business partners, advertisers, sponsors or other sites to which we provide hyperlinks, may be different from ours.

We also cannot warrant the security of the information, which you transmit to us.

We categories information about you (collectively referred to as "Personal Information") as follows:

  • Profiling Information: Information which you provide when you Subscribe or register for a Service
    • Information about your personal identity such as race, gender, marital status, religion, age etc.;
    • Your financial information such as your banking details and any information relating to your income and lifestyle levels; and
    • Your contact details such as your physical addresses, postal addresses, telephone and fax numbers and the like.
    • Payment and Account Information: Your account history with us including (without limitation) all billing information and communications, payment history etc. We maintain this in encrypted form on secure servers.
  • Service Usage: Information about your navigation using our Services, for example the URLs of websites, which you visit and from which you request downloads.
  • Log information: Information such as your web request, IP address, browser type, browser language, date and time of request.
  • Transactional Information: Transactional history (other than banking details) about your e-commerce activities.
  • Correspondence Information: Content, information about your correspondents, and the destination/origin of communications between you and any other person using our Services, which include email communications, blog, chat room and discussion board communications, instant message communications, experts forum communications, faxmail communications, membership of mailing lists etc.
  • User IDs: Your usernames, passwords, email addresses and other security-related information used by you in relation to our Services.
  • Stored Information: Data either created by you or by a third party and which you wish to store on our servers such as image files, documents etc.

We only collect your Personal Information to conduct our business and to enable us to deliver and improve our Services.

We will only disclose your Personal Information in accordance with this Privacy Policy. If we want to use it for any other purpose, we will obtain your prior written consent.

If you decline to submit personal information to us, then we will unfortunately not be in a position to provide the Services to you.

Any of your information which you provide when you use our Services in an unencrypted manner and/or to an open, public environment or forum including (without limitation) any blog, chat room, albums, community, classifieds or discussion board, is not confidential, does not constitute Personal Information, and is not subject to protection under Privacy Policy. Since such public environments are accessible by third parties, it is possible that third parties may collect and collate and use such information for their own purposes. You should accordingly be careful when deciding to share any of your Personal Information in such public environments.

Information, which is disclosed publicly, is also shared with our affiliates, third party service providers, sponsors of competitions etc. unless expressly stated otherwise.

We are not liable to you or any third party for any damages (as defined in clause 14 of the Terms and Conditions of our Site.) that you or any third party may suffer howsoever arising from your disclosure of Personal Information in any public environment. You accordingly disclose information in a public environment at your own risk.

If you are no longer interested in receiving e-mail announcements and other marketing information from us, or you want us to remove any PII that we have collected about you, tell us your issue or go to www.goflyx.com/index.php/contact-us.

We use third-party service providers to serve ads on our behalf across the Internet and sometimes on this site. They may collect anonymous information about your visits to our website, and your interaction with our products and services. They may also use information about your visits to this and other websites to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major websites. No personally identifiable information is collected or used in this process. They do not know the name, phone number, address, email address, or any personally identifying information about the user.

If you would like more information about this practice and to know your choices about not having this anonymous information used by our third party service provider, please click http://www.networkadvertising.org/managing/opt_out.asp. You can also read more about online marketing practices and the technologies that support them by visiting the Network Advertising Initiative’s website by clicking http://www.networkadvertising.org/.

2. Right to collect

By accepting the Terms you agree that we may collect and store your Personal Information as long as you subscribe to or use our Services subject to the limitations set out in this Privacy Policy.

We collect your Profiling and Account Information for the following reasons:

  • We need your identity details, contact details, banking information and account history to manage our relationship with you and provide Services to you. We will only disclose this information as provided for in clause 3 below.
  • We use certain of your information in an aggregated form to compile statistical and demographical profiles for our business and marketing activities. We may disclose such information about you, provided that the information is in an aggregated form that is not capable of being used or interpreted in such a manner as to identify you.

We collect and store your Service Usage and Transactional Information to:

  • determine and verify the Service Charges payable by you and to administer our relationship with you;
  • comply with any statutory or regulatory requirement;
  • Compile statistical and demographical profiles about you for our business and marketing activities and to customize our Services to you. While we are entitled to use such information about you for our own internal business purposes without limitation, we will only disclose it in a non-aggregated form which is not capable of being used or interpreted in such a manner as to identify you; and
  • Monitor your use of our Services for the purposes of ensuring compliance with our User Rules.

We collect and store your Correspondence Information and Personal Identifiers to:

  • comply with our obligations under clause 3 below; and
  • Monitor your use of our Services in order to ensure your compliance with our User Rules as provided for in clause 3 below.

We will only disclose Correspondence Information and Personal Identifiers under clause 3 below.

We may scan your Stored Information to ensure that you comply with clause 3 below.

Any Personal Information which we collect and which we may use in an aggregated format is our property. We may use it, in our sole discretion and without any compensation to you, for any legitimate purpose including (without limitation) the commercial sale thereof to third parties.

Some of our own websites use "cookies" so that we can provide you with more customized information when you return to our website. "Cookies" are used to store user preferences and to track user trends, so as to enhance your interactive experience and generally improve our Services to you. You can set your browser to notify you when you are sent a "cookie", giving you the chance to decide whether or not to accept it. If you do accept a "cookie", you thereby agree to our use of any Personal Information collected by us using that Cookie.

You may update your Profiling Information at any time by using the personalize function.

You acknowledge and agree that in the interests of improving personalization and Service efficiency, we may, under controlled and secure circumstances, share your Personal Information with our affiliates (an entity which is our subsidiary or holding company or a subsidiary of our holding company or an entity which controls, is controlled by or is under common control with us).

3. General exceptions

If we are required to intercept, disclose, monitor and/or store your Personal Information:

  • by law;
  • to conduct our business;
  • to secure our systems; or
  • to enforce our own rights, we will do so in the manner as prescribed by legislation.

Such interception, disclosure, monitoring and storage may take place without your knowledge. In that case, we will not be liable to you or any third party for any damages (as defined in the clause 14 of the Terms and Conditions of our Site) howsoever arising from such interception, disclosure, monitoring and storage.

In order to ensure that all our Users comply with the User Rules, we may monitor your Personal Information to the extent that this may be required to determine compliance and/or to identify instances of non-compliance.

To ensure that the security and integrity of our Services are safeguarded, we may monitor your Personal Information. This monitoring may include (without limitation) the filtering of incoming and outgoing electronic data messages to identify, limit and/or prevent the transmission of spam, viruses and/or unlawful, defamatory, obscene or otherwise undesirable material or content.

We may under certain circumstances procure an element of the Services from a third party service provider for example we may use third party advertising companies to serve advertisements when you visit our Website. To the extent that it may be necessary, and solely for the purposes of providing the Service to you, you agree that we may disclose to such third party any of your Personal Information that may be necessary for the procurement of services from the third party. These companies may also use information (not including your name, address, email address or telephone number) about your visits to this and other Web sites in order to provide advertisements about goods and services of interest to you. More information about this practice and your choices about not having this information used by these companies would be available with the respective third parties.

In addition to the general limitation in the Terms, we will not be liable to you or any other third party for any damages (as defined in the clause 14 of the Terms and Conditions of our Site) suffered by you or any other third party howsoever arising from the disclosure of your Personal Information. Your only remedy under such circumstances will be to end this agreement.

 

 

 

 

 

 

 

 

 

 

 

 

GENERAL TERMS OF USE & SERVICE

The website www.goflyx.com (the "Site") is published and maintained by Xito Consultancy Services Private Limited ("Company"), a company incorporated and existing in accordance with the laws of India When you access, browse or use this Site, you accept, without limitation or qualification, the terms and conditions set forth herein. When you access any of the sub-Site (whether belonging to an 'associate' of Company or otherwise) through this Site, then such sub-Site may have its own terms and conditions, which are specific to such sub-Site.

These Terms and Conditions of use and any additional terms posted on this Site together constitute the entire agreement between Company and you with respect to your use of this Site.

SITE AND ITS CONTENTS

  • This Site is only for your personal use. You shall not distribute exchange, modify, sell or transmit anything you copy from this Site, including but not limited to any text, images, audio and video, for any business, commercial or public purpose
  • As long as you comply with the terms of these Terms and Conditions of Use, Company grants you a non-exclusive, non-transferable, limited right to enter, view and use this Site. You agree not to interrupt or attempt to interrupt the operation of this Site in any manner whatsoever.
  • Access to certain areas of the Site may only be available to registered members. To become a registered member, you may be required to answer certain questions or provide certain details. Answers to such questions or details required may be mandatory and/or optional. You represent and warrant that all information you supply to us, about yourself, and others, is true and accurate.
  • You are requested to report to support@goflyx.com in the event you find any content on the Website which you deem is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise objectionable, against any religious beliefs, spam, potentially infringing or is not authorized by the intellectual property rights owner or is violated of any applicable law. On receiving such report, the Company reserves the right to investigate and/or take such action as the Company may deem appropriate.

LINKS TO THIRD-PARTY WEBSITES

  • This Site may contain links to websites operated by parties other than Company. Company does not control such Sites and is not responsible for their contents. Company's inclusion of hyperlinks to such Sites does not imply any endorsement of the material on such Sites or any association with their operators. If you decide to access any of the third party Sites linked to this Site, you do so entirely at your own risk.

DISCLAIMER

  • Furthermore for the purpose of registering on Company's website and mobile application and for services of the Company, you hereby acknowledge and agree to undergo a mobile number verification process. The Company uses third party services for the purpose of aforesaid mobile number verification process and you hereby acknowledge, agree and confirm to be bound by the terms and conditions of such third party service provider as mentioned on https://mobileconnect.in/wp-content/uploads/2016/10/mc_india_t_c.pdf
  • For privacy policy please visit www.goflyx.com/index.php/privacy-policy

OWNERSHIP

  • All materials on this Site, including but not limited to audio, images, software, text, icons and such like (the "Content"), are protected by copyright under international conventions and copyright laws. You cannot use the Content for any purpose, except as specified herein.
  • You agree to follow all instructions so provided on this Site limiting the way you may use the Content.
  • There are a number of proprietary logos, service marks and trademarks found on this Site whether owned/used by Company or any other third party. By displaying them on this Site, Company is not granting you any license to utilize those proprietary logos, service marks, or trademarks. Any unauthorized use of the Content may violate copyright laws, trademark laws, the laws of privacy and publicity, and civil and criminal statutes.
  • You may download such copy/copies of the Content to be used only by you for your personal use.

GOFLYX RIGHTS

  • If you send any communications or materials to the Site by electronic mail or otherwise, including any comments, data, questions, suggestions or the like, all such communications are, and will be treated by Company, as non-confidential.
  • You hereby give up any and all claim that any use of such material violates any of your rights including moral rights, privacy rights, proprietary or other property rights, publicity rights, rights to credit for material or ideas, or any other right, including the right to approve the way Company uses such material.
  • Any material submitted to this Site may be adapted, broadcast, changed, copied, disclosed, licensed, performed, posted, published, sold, transmitted or used by Company anywhere in the world, in any medium, forever.

TRANSMITTED MATERIAL

  • Internet transmissions are never completely private or secure. You understand that any message or information you send to this Site may be read or intercepted by others unless there is a special notice that a particular message (for example, credit card/debit card/bank information) is encrypted (send in code). Sending a message to Company does not cause Company to have any special responsibility to you.
  • The copyright in the contents of this Site belongs to Company. Accordingly, Company reserves all rights. Copying of part or all the contents of this Site without permission of Company is prohibited except to the extent that such copying/printing is necessary for the purposes of availing of the services.

DISCLAIMER

  • The material in this Site could include technical inaccuracies or typographical errors. Company may make changes/modifications or improvements on the Site at any time.
  • The materials on this Site are provided on an "As Is" basis, without warranties of any kind either expressed or implied. To the fullest extent permissible pursuant to applicable law, Company disclaims all warranties of merchantability and fitness for a particular purpose.
  • Company does not warrant that the functions contained in this Site will be uninterrupted or error free, that defects will be corrected, or that this Site or the servers that make it available are free of viruses or other harmful components, but shall endeavour to ensure your fullest satisfaction. Company does not warrant or make any representations regarding the use of or the result of the use of the material on the Site in terms of their correctness, accuracy, reliability, or otherwise, insofar as such material is derived from other service providers such as airlines, hotel owners and tour operators.
  • You acknowledge that this Site is provided only on the basis set out in these terms and conditions. Your uninterrupted access or use of this Site on this basis may be prevented by certain factors outside our reasonable control including, without limitation, the unavailability, inoperability or interruption of the Internet or other telecommunications services or as a result of any maintenance or other service work carried out on this Website. Company does not accept any responsibility and will not be liable for any loss or damage whatsoever arising out of or in connection with any ability/inability to access or to use the Site.
  • You also acknowledge that through this Site, Company merely provides intermediary services in order to facilitate booking of tickets and hotel services to you. Company is not the last-mile service provider to you and therefore, Company shall not be or deemed to be responsible for any lack or deficiency of services provided by any person (airline, travel/tour operator, hotel, facility or similar agency) you shall engage or hire or appoint pursuant to or resulting from, the material available in this Site.
  • Company will not be liable to you or to any other person for any direct, indirect, incidental, punitive or consequential loss, damage, cost or expense of any kind whatsoever and howsoever caused from out of your usage of this Site.
  • If for any reason, law does not permit exclusions of liability then, the liability of the Company shall be limited to such amount paid by the user and retained by the Company for the transaction in question.

GENERAL PROVISIONS

  • Company may add to, modify or remove any part of these Terms and Conditions of Use at any time as it may deem fit, without notice. Any changes to these Terms and Conditions of Use or any terms posted on this Site apply as soon as they are posted. By continuing to use this Site after any changes are posted, you are indicating your acceptance of those changes.
  • Company may add, change, discontinue, remove or suspend any other Content posted on this Site, including features and specifications of products described or depicted on the Site, temporarily or permanently, at any time, without notice and without liability.
  • Company reserves the right to undertake all necessary steps to ensure that the security, safety and integrity of Company's systems as well as its clients and users interests are and remain, well-protected. Towards this end, Company may take various steps to verify and confirm the authenticity, enforceability and validity of orders placed by you.
  • If Company, in its sole and exclusive discretion, concludes that the said orders are not or do not reasonably appear to be, authentic, enforceable or valid, then Company may cancel the said orders at any time up to 06 hours before the scheduled time of departure of the relevant flight or 24 hours before the expected date of visit to any property booked through Company.
  • You may travel to certain destinations which involve greater risks than others, entirely at your risk as to cost and consequences.
  • Company requests you to consult your local authorities and evaluate travel prohibitions, warnings, announcements, and advisories issued by them before booking travel to certain international destinations.
  • By offering for sale travel to particular destinations, Company does not represent or warrant that travel to such point is advisable or without risk. Company does not accept liability for damages, losses, or delays that may result from improper documents for entry, exit, length of stay, or from travel to such destinations.
  • Company reserves its exclusive right in its sole discretion to alter, limit or discontinue the Site or any material posted herein, in any respect. Company shall have no obligation to take the needs of any User into consideration in connection therewith.
  • Company reserves its right to deny in its sole discretion any user access to this Site or any portion hereof without notice.
  • No waiver by Company of any provision of these Terms and Conditions shall be binding except as set forth in writing and signed by its duly authorized representative.

PROMOTION CODES

  • Goflyx.com generates promotion codes from time to time which may be availed on the Site as a discount coupon. Users are advised that the promotional offer of using Promotion Codes for receiving discounts can be availed only if correct and full details (of the promotional code) are filled in at the time of making the booking. In case if the customer fails to enter the promocode before making the booking, the company shall not be liable to give any credit to the customer after the booking has been made.
  • Considering there are multiple promotional offers running on the site, user can avail the benefit of only one offer at a time. No two promotional codes can be combined at the time of making a booking.
  • Promotional discounts are applied only on the base amount for Hotels. Discounts are not applicable for any additional components including taxes.
  • On cancellation of bookings done using promotional codes, the hotel cancellation charges are calculated on total price before discount. For such bookings, an additional goflyx cancellation charge of 12% or Rs.500, whichever is minimum will be deducted from the refund amount after applying the hotel cancellation policy. For Holiday bookings, goflyx cancellation charge of 50% will be deducted.

UNUTILISED TRAVEL BOOKINGS

  • The User shall request Goflyx for any refunds against the unutilized or 'no show' air or hotel booking for any reasons within 90 days from the date of departure for the air ticket and/or the date of check in for the hotel booking. Any applicable refunds would accordingly be processed as per the defined policies of Airlines, hotels and Goflyx as the case may be. No refund would be payable for any requests made after the expiry of 90 days as above and all unclaimed amounts for such unutilized or no show air or hotel booking shall be deemed to have been forfeited.

DISPUTES

  • If any dispute arises between you and Company during your use of the Site or thereafter, in connection with and arising from your use or attempt to use this Site, the dispute shall be referred to arbitration. Both parties shall agree to a sole arbitrator. The place of arbitration shall be Delhi. The arbitration proceedings shall be in the English language.
  • The said arbitration proceedings shall be governed and construed in accordance with the Arbitration and Conciliation Act, 1996 and modifications thereof as in force at the relevant time.
  • These terms and conditions are governed by and shall be construed in accordance with the laws of the Republic of India and any dispute shall exclusively be subject to the jurisdiction of the appropriate Courts situated at Delhi, India.

CLICK HERE FOR DOMESTIC FLIGHT BOOKING TERMS

CLICK HERE FOR INTERNATIONAL FLIGHT BOOKING TERMS

HOLIDAYS BOOKING TERMS

APART FROM THE GENERAL TERMS AND CONDITIONS THE BELOW MENTIONED ARE THE SPECIFIC HOLIDAY BOOKING TERMS.

  • You acknowledge that pictures of the holiday packages as shown on the Site are indicative and may not be representative of the actual products.
  • The rates /prices of the holiday packages shown of the Site are quotation only and no blocking has been made. Prices/Taxes are subject to changes and availability.
  • You are requested to confirm acceptance of the holiday packages customized for you by return email for a valid booking to be made.
  • Booking of holiday packages is subject to availability and confirmation of the holiday package supplier. Special rates shall apply for peak seasons and the inclusions of such holiday packages may vary without any notice.
  • In case we are not able to provide the Hotel Packages as shown on the Site, we reserve the right to give the substitute Hotel Package of the same standard.
  • You agree that the terms of the holiday packages may be subject to change at short notices due to circumstances beyond our or the suppliers control included but not limited to force majeure events etc.
  • In such cases we act only as an intermediary agent with only the role of a mediator. Even if you make a booking through us, the contract will be between the supplier and you and the general travel and contractual terms and conditions of the supplier shall apply. We are not a party to the contractual relationship.
  • By making a booking through our Site you make an offer to purchase the service or holiday package from the supplier. We are authorized by each supplier to accept your offer on its behalf; this acceptance occurs when we send you a written confirmation of the booking and payment as per payment policy is received.
  • Before placing an order you are advised to check the description of the Holiday Package carefully. By making a booking for a Holiday Package you agree to be bound by the conditions of booking included in the Holiday Package's description.
  • Once we accept your booking on behalf of our suppliers, a legally binding contract is formed between you and the supplier of the service or holiday package chosen by you.
  • The supplier's general travel and contractual terms and conditions are made available by us to you by means of a link or full text before the booking takes place and they will apply in addition to those set out here. The supplier's terms and conditions may include provisions relating to payment procedures, default, liability, cancellations, changes of bookings and refunds (if available) and any other restrictions.
  • Where there is a conflict between any information on our Site and these terms and conditions, these terms and conditions will apply in priority. Where there is a conflict between these terms and conditions and the supplier terms and conditions, the supplier's one will apply in priority.
  • We act as a mediator between you and the supplier and we cannot be held responsible for any non-performance of the contract.
  • We assume no liability for the performance of arranged services and/or holiday packages and we provide no guarantee with regard to their quality or fitness as represented. We do not as well supply any guarantee for the availability of services and/or holiday packages.
  • The responsibility lies with the supplier as direct organizer of the services purchased by you.
  • We request you to obtain suitable insurances/other protective measures etc. to safeguard yourselves.
  • The suppliers providing their services and holiday packages through us are independent contractors and not our agents or our employees. We are not liable for their acts, errors, omissions, representations, warranties, breaches or negligence or for any personal injuries, death, property damage or other damages or expenses resulting therefrom. We have no liability and we will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.
  • We only commit ourselves to a careful choice and control of our suppliers. Incidentally the relevant supplier shall be liable in its own responsibility.
  • Your right to cancel your service or holiday or modify your booking is determined by the applicable terms and conditions of the supplier. In such cases it is your responsibility to inform us in writing of such request specifying your booking reference. The time of receipt by us of the declaration of cancellation shall be decisive for the time of withdrawal and cancellation fees to be applied by the supplier.
  • The laws of India govern the Holiday Packages. All disputes shall be settled within the jurisdiction of Delhi only.

BUS BOOKING TERMS

APART FROM THE GENERAL TERMS AND CONDITIONS THE BELOW MENTIONED ARE THE SPECIFIC BUS BOOKING TERMS.

GOFLYX RESPONSIBILITIES DOES NOT INCLUDE

  • The bus operator’s bus not departing / reaching on time.
  • The bus operator's employees being rude.
  • The bus operators bus seats etc not being up to the customer's expectation.
  • The bus operator cancelling the trip due to unavoidable reasons.
  • The baggage of the customer getting lost / stolen / damaged.
  • The bus operator changing a customer's seat at the last minute to accommodate a lady / child.
  • The customer waiting at the wrong boarding point (please call the bus operator to find out the exact, boarding point if you are not a regular traveller on that particular bus).
  • The bus operator changing the boarding point and/or using a pick-up vehicle at the boarding point to take customers to the bus departure point.

PASSENGERS ARE REQUIRED TO FURNISH THE FOLLOWING AT THE TIME OF BOARDING THE BUS:

  • A copy of the ticket (A print out of the ticket or the print out of the ticket e-mail).
  • Identity proof (Driving license, Student ID card, Company ID card, Passport, PAN card or Voter ID card). Failing to do so, they may not be allowed to board the bus.
  • All tickets issued shall be non-transferable.
  • Passengers are required to reach the boarding place before 30 min of scheduled departure time.

CHANGE IN BUS TYPE:

  • In case the bus operator changes the type of bus due to some reason or any other discrepancy, we will refund the differential amount to the customer only upon being intimated by the bus operator.

TICKET CANCELLATION:

Cancellation of tickets can be done either by logging on the Company account (online) or by calling on the customer care number toll free number (offline). To cancel the tickets online, Users shall have to complete the following procedure :

  • Log onto www.goflyx.com.
  • Click on 24*7 customer support link and select 'Buses'
  • Click "Cancel your Booking" and enter you GOBUS id available in you M-ticket and E-ticket
  • Click on Cancel after checking your itinerary.
  • You need to enter Verification Code sent on your mobile to cancel you booking.

To cancel the tickets offline, call the customer care numbers 999999999.

Please Note: Cancellation charges levied by Bus operator will be applicable at the time of cancellation. GoFlyX does not levy any cancellation charges on its own.

  • Cancellation charges are available on your ticket sent on your email ID.

Partial cancellation of Bus ticket is not available.

Reschedule of Bus ticket is not available.

Refunds on ticket cancelled will be directly transferred to the respective account from which payment was made at the time of booking.

CAR-Rental TERMS & CONDITIONS

Car-Rental is a platform enabling an alternative inter-city road commute option to Customers and available only on the mobile & web applications of Goflyx.

1. GENERAL CONDITIONS TO USE GOCARS:

1.1. Car-Rental enables Customers to book entire Vehicle of cab/taxi operators (such cab/taxi operators hereinafter referred to as "Car Offeror", as the context may so require). 

1.2. Car-Rental may be used by Customer for inter-city travel on exclusive basis by booking the entire Vehicle of cab/taxi operator. Customer using Car-Rental for the purpose described in paragraph 1.2 shall be referred to as "Exclusive Car Traveler".

1.3. For the purpose of these Car-Rental booking terms, the term "Vehicle" means a car which a Car Offeror is legally authorized to operate and for which the Car Offeror has all the requisite licenses, approvals, insurance and permits from appropriate authorities, valid and subsisting through the inter-city journey consummated or proposed to be consummated using Car-Rental ("Trip").

1.4. It is mandatory for all Customers booking a Trip to carry a valid photo-id proof during the Trip. In case Customer identity does not match with the details provided by such Customer at the time of booking the Trip, Car Offeror may, at its discretion, deny boarding of Vehicle to such Customer. 

1.6. On the completion of a Trip, Company recommends that Customer provides a rating for Car Offeror. 

1.7. While the Company currently provides Car-Rental without any charge, it reserves the right to charge convenience fee or other such charges for services rendered to Customers through the Car-Rental. 

1.8. As per the Government Regulation from July-2017, 5 % GST is applicable on Private Car Travellers. Therefore, the customized bill for Private Car Traveller will constitute “Cost Contribution” + 5% GST

2. LUGGAGE POLICY

2.1 HATCHBACK Vehicle : Hatchback can seat upto 4 passengers and can accommodate up to 2 small bags. 

2.2 SEDAN : Sedan can seat upto 4 passengers and can accommodate up to 2 small bags or 1 large bags(Width x Height: 21 inch x 14 inch, Capacity: 5 L) 

2.3 SUV : SUV can seat up to 6 passengers and can accommodate up to 2 small bags or 2 large bags(Width x Height: 21 inch x 14 inch, Capacity: 5 L) 

3. USE OF SERVICES:

3.1 Subject to provisions of the paragraphs 2.2 and 2.3, if a Customer cancels the Trip then Customer shall not be entitled for any refund.

3.2 Customer shall be entitled to partial refund if the cancellation is requested by Customer on Car-Rental before the agreed commencement schedule of the Trip (irrespective of the pick-up time) in the following manner:-

3.3 Car-Rental cancellation charges will depend upon the route for which you are booking the car.

  • For existing booking, Please refer to booking voucher sent over an email to check the cancellation charges applicable on your existing bookings.
  • For new booking, To check cancellation charges that will be applicable on your new booking, please refer to Terms & Conditions mentioned on your booking review screen.

If Customer sees the Car Offeror and Vehicle details in the 'My Booking' section at the time of cancellation then the cancellation charges will apply per the schedule above. If Customer doesn't see the Car Offeror and Vehicle details in 'My Booking' section then there shall not be any cancellation charges levied on Customer for canceling the Trip.

3.3 Car Offeror is obligated to commence the Trip and/or receive the Customer from the respective boarding point within a period either equivalent to 10% of the total estimated journey time or forty five (45) minutes, whichever is less, of the scheduled pick up time. On the failure of Car Offeror to honor the above stated timelines, Customer may cancel the Trip and request full refund of its Cost Contribution; provided, such refund request has been made to Car-Rental Customer Care team at 092130 25552, within four (4) hours of the scheduled pick up time of such Customer. If Customer fails to request refund within four (4) hours of the scheduled pick up time, Trip shall be deemed completed and result in forfeiture of the Cost Contribution without any refund rights to Customer. 

3.4 Cost Contribution shall be inclusive of interstate taxes, passenger taxes or any other applicable levies, however

 

  1. At the time of booking, App would prompt with an option of either pay “Toll Charges” online along with fare or “Toll Charges” can be paid directly to the driver during journey at Toll Booth. Selection once made can’t be changed or modified. If Opted for Inclusive Fares: It covers All Govt. Taxes, Driver Allowances & Fuel charges ONLY
  2. During Pickup & Drop, Airport entrance fee & Parking Charges will have be to paid in cash directly to the driver at the time of journey.
  3. Waiting time is upto 45 minutes for outstation trips & 15 minutes for local trips. However, It is recommended that Passenger should reach boarding point 10 minutes early to the start time.
  4. Your booking amount is valid for estimated distance (shown in app) between source & destination provided by you. In case actual kms exceed on road as per odometer readings, you’ll be charged for additional kms at ? 10/km for Sedan & Hatchback and at ? 12/Km for MUV/SUV (Payable in cash to driver). Traveller shall pay the charges in cash to the driver directly. You are requested to ensure Zero in Odometer before starting journey.
  5. For pickups happening after 10 PM until 6 AM, additional night charge of ? 250 will be applicable (Payable in cash to driver). Additional wait time charges may apply if driver waits for more than 45 minutes.

3.5 Company shall have no obligation to manage or schedule any Trip and it shall not, at any time, have any right, title or interest in any Vehicle on offer vide Car-Rental. Customer using Car-Rental unconditionally acknowledges that it shall have no right to initiate any claim against Company for any issue related to the Trip including but not limited to, cancellation of Trip before or during the Trip, last minute changes, any act or omission of Car Offeror or Co-Travelers and/or any unsatisfactory, delayed or failure of performance by the Car Offeror. 

3.6 Once a Trip is booked by Customer, changes in departure time, boarding or dropping points are not permitted. 

3.7 Exclusive Car Travelers are required to take note and abide by the total count of travelers that are allowed to board the Vehicle as listed on the offer/vehicle details page. On the contravention of the said condition Car Offeror may deny boarding to such additional travelers.

4. LIMITED USE OF SERVICES ON CAR-RENTAL:

4.1 Customer undertakes that it shall not use Car-Rental in any manner, which could damage, disable, impair or interfere with other Customers' right to use and/or enjoyment of Car-Rental or cause any damage to or hamper the business or reputation of the Company. Customer shall refrain itself from obtaining or attempting to obtain any information through any means which is not intentionally made available or provided to it for or through Car-Rental.

5. OBLIGATIONS OF CUSTOMER:

5.1 Customer hereby covenants that:

  1. the Trip is undertaken in its personal capacity in accordance with its need and Car-Rental shall not be used for profit making in any commercial context;
  2. it shall not use Car-Rental for any purpose which is unlawful or illegal under the applicable laws;
  3. it shall arrive on time at the appointed pick up point as mutually agreed with Car Offeror;
  4. it shall maintain and ensure good and humble conduct with Car Offeror during the Trip and on failure to do so, Car Offeror may require such Customer to disembark the Vehicle without any refund rights to such Customer;
  5. it shall not ask Car Offeror to violate any traffic/city police and/or government rules or other applicable laws for any reason whatsoever;
  6. it shall not coerce Car Offeror to overload the boot space of the Vehicle with its luggage;
  7. it shall, prior to commencement of Trip, check and agree with Car Offeror on dimension/weight of the luggage that can be accommodated in the boot space of the Vehicle. On the contravention of the said arrangement between Car Offeror and Customer by Customer, Car Offeror may deny boarding to Customer.

6. USAGE OF CAR-RENTAL

6.1 Company strives continuously to make its Customers' everyday travel hassle free, therefore, certain measures are taken by Company to keep its Customer community clean and away from any malpractices. Company has found some Customers trying to abuse the system in the past by indulging into fraudulent activities and misuse the various promotional activities run by Company. This hampers the genuine Customers in a big way which is strictly against Company's policies. Any violation by Customer may result in termination of Customer's account from the Site for a definite period or permanently or any other action that Company deems appropriate. Customers are advised to refrain from:

1. Creating multiple user accounts with same email address to abuse promotional discounts offered by Company, using fake email addresses, using mobile number associated with one account on multiple devices; and
2. Indulging in fraudulent transactions to earn promotional amount within the friends/family/closed group, without actually travelling, and defeating the purpose of introducing the referral codes.

6.2 Company reserves the right to validate any Trip completed by a Customer using Car-Rental. In case any Trip completed by Customer is found to be fraudulent in nature, Customer may be liable to a penalty in their next Trip. Decision of Company on nature/amount of penalty in this regard shall be final and binding on Customer.

HOTEL TERMS

APART FROM THE GENERAL TERMS AND CONDITIONS, THE BELOW MENTIONED ARE THE SPECIFIC HOTEL TERMS.

  • Goflyx act only as an intermediary agent with only the role of a mediator. Even if you make a booking through us, the contract will be between the supplier and you and the general travel and contractual terms and conditions of the supplier shall apply. We are not a party to the contractual relationship.
  • Hotels may not allow local residents to check-in as guests . This is strictly subject to the Hotel Policies and Goflyx will not be responsible for such check-in denials.
  • Hotels reserves the right of admission. Unmarried/unrelated couples may not be allowed to check-in. Similarly accommodation can be denied to guests posing as a Couple if suitable proof of identification is not presented at check-in. Goflyx will not be responsible for any check-in denied by the hotel due to the aforesaid reason. No refund would be applicable in case the hotel denies check-in under such circumstances.
  • Hotel may deny check in to guests providing Id Proof of the same city as the hotel itself.
  • The hotel pictures/information on the website, including amenities and facilities are provided by the hotel. This information is for reference only. For any discrepancy that exists between the website pictures and actual settings, Goflyx is not liable and responsible.
  • It is mandatory for you to send the auto generated form filling your correct credit card details immediately to the hotel in order for the booking to be confirmed by the hotel/accommodation.
  • The booking is not confirmed until the filled auto generated form is sent to the hotel.
  • The credit card details should be sent only via the auto generated form and in no other format.
  • Prior to the filling of the auto generated form being sent to the hotel by you, your booking is only provisional and hotel has no obligation to reserve a room for you.
  • The hotel shall confirm your booking post authorizing and verifying the credit card details.
  • The hotel may deny your booking if it is not able to authenticate and verify the credit card details as per its terms and conditions.
  • The Company does not store your credit card in details database as they are sent by you directly to the hotel and stored by the hotel.
  • The hotel might block your credit card for the amount of the booking as per the hotel's terms and conditions and the Company shall not be responsible for the same.
  • The primary guest must be at least 18 years old to be able to check into the hotel.
  • Check-in time and check-out time is as per hotel policy & terms. Early check-in or late check-out request is subject to availability and the hotel might charge you extra for it. Please note that the check-in time is subject to change as per hotel policy & seasonality.
  • Your stay does not include additional personal expenses like telephone charges, meals that aren't part of your meal plan, any hotel services you use (like laundry and room service) or tips. The hotel will charge you directly for these when you're checking out.
  • It is mandatory for guests to present valid photo identification at the time of check-in. According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at the hotel. The identification proofs accepted are Drivers License, Voters Card, and Passport. Without valid ID the guest will not be allowed to check in. Note- PAN Cards will not be accepted as a valid ID card.
  • The hotel reserves the right of admission. Accommodation can be denied to guests posing as a 'couple' if suitable proof of identification is not presented at check-in. Company will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
  • Hotels may charge a mandatory meal surcharge on festive periods e.g. Christmas/ New Year's Eve or other festivals as decided by the hotel. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel.
  • Government has levied service tax on hotel room charges effective on stays from 1st May 2011. This tax may be required to be settled directly at the hotel.
  • You authorize the Company to share user/traveller data with third party(ies) for collecting or verifying PAN details of user/traveller. PAN details are required for transactions under Liberalized Remittance Scheme which includes any international booking on Company platform. You warrant and confirm that PAN details of the user/traveller will be shared by you or before the cut-off date prescribed by the Company. In case the traveller is a minor, the Company will require PAN details of the parent/guardian. You further confirms that non-compliance of this provision may result in cancellation of the booking. You warrant and confirm that the total amount of foreign exchange, purchased from or remitted during the current financial year, through all sources in India (including the current transaction) is within the permissible limit prescribed by RBI. You further confirm that foreign exchange, if any, purchased by user for the purpose of international travel under the current booking will be utilised for purpose indicated above.
  • Time Zone applicable for content displayed on the website shall be Indian Standard Time for all purposes unless explicitly mentioned otherwise.
  • You authorise the Company to share user/traveller data with third party(ies) for collecting or verifying PAN details of user/traveller.
  • PAN details are required for transactions under Liberalized Remittance Scheme which includes any international booking on Company platform. You warrant and confirm that PAN details of the user/traveller will be shared by you or before the cut-off date prescribed by the Company. In case the traveller is a minor, the Company will require PAN details of the parent/guardian. You further confirm that non-compliance of this provision may result in cancellation of the booking.
  • You warrant and confirm that the total amount of foreign exchange, purchased from or remitted during the current financial year, through all sources in India (including the current transaction) is within the permissible limit prescribed by RBI. You further confirm that foreign exchange, if any, purchased by user for the purpose of international travel under the current booking will be utilised for purpose indicated above.

ADDITIONAL TERMS AND CONDITIONS APPLICABLE FOR ALL HOTEL OFFERS

  • Goflyx reserves the right to:
  • a. discontinue or extend the Cashback period without assigning any reasons whatsoever;
  • b. change/ amend / add /delete/ modify terms and conditions of this Cashback without assigning any reasons whatsoever. Customers acknowledge that they will not be personally advised of any such change/ amendment / addition /deletion/ modification. Customers are advised to check for any such change/ amendment / addition /deletion/ modification regularly. Customers hereby unconditionally agree to all such changes/ amendments/ additions/ deletions/ modifications.>
  • All taxes, duties, levies or other statutory dues and charges payable in connection with the benefits accruing under the Cashback shall be borne solely by the Customer and Goflyx shall not be liable in any manner whatsoever for any such taxes, duties, levies or other statutory dues and charges.
  • Customers are requested to be accustomed, satisfy and agree to with these terms and conditions of the Cashback before participating in or making any purchase in relation to this Cashback. Participation in the Cashback is discretion of Customer.
  • Customers are not being charged extra for participating in the Cashback.
  • Liability of Goflyx shall be limited to the extent of the cash back to which Customer is entitled as per terms and conditions.
  • Decision of Goflyx in respect of Cashback, benefits or any matters related thereto shall be final and binding and no correspondence will be entertained in this behalf.
  • All disputes are subject to exclusive jurisdiction of the competent courts in New Delhi only.
  • By participating in this Scheme, Customers agree to be bound by these terms and conditions and waive any right to claim ambiguity in these terms & conditions. Goflyx does not provide any warranties with regard to the quality or fitness for any purpose of the hotels available under the Cashback. Customers agree to release, discharge, indemnify and hold harmless Goflyx, and its directors, officers, employees and agents, from and against any claims, damages or liability due to any injuries or losses to any person (including death) or property of any kind resulting in whole or in part, directly or indirectly, from acceptance, use, or loss of any Cashback related benefit/hotel booking, or participation in any Cashback-related activity or participation herein.
  • All other standard terms and conditions applicable are listed on wwwgoflyx.com.

APART FROM THE GENERAL TERMS AND CONDITIONS, THE BELOW MENTIONED ARE THE SPECIFIC PAY AT HOTEL TERMS.

  • It is mandatory for you to send the auto generated form filling your correct credit card details immediately to the hotel in order for the booking to be confirmed by the hotel/accommodation.
  • The booking is not confirmed until the filled auto generated form is sent to the hotel.
  • The credit card details should be sent only via the auto generated form and in no other format.
  • Prior to the filled the auto generated form being sent to the hotel by you, your booking is only provisional and hotel has no obligation to reserve a room for you.
  • The hotel shall confirm your booking post authorising and verifying the credit card details.
  • The hotel may deny your booking if it is not able to authenticate and verify the credit card details as per its terms and conditions.
  • The Company does not store your credit card in details database as they are sent by you directly to the hotel and stored by the hotel.
  • The hotel might block your credit card for the amount of the booking as per the hotel's terms and conditions and the Company shall not be responsible for the same.

CANCELLATION POLICY:

  • The Cancellation Policies of the Hotels are dynamic and may change from time to time. The Cancellation policy of the Hotel may change in the interim period of booking and date of stay of the Guest. The Cancellation Policy prevailing at the time of check in/cancellation of the booking by the Customer will be the applicable policy.
  • Hotels being booked may have their own cancellation policy and may charge user accordingly.
  • In the event of Cancellation the money shall be debited from your credit card directly by the Hotel as per Cancellation Policy of the Hotel.
  • On cancellation of bookings done using promotional codes, the hotel cancellation charges are calculated on total price before discount. For such bookings, an additional Goflyx cancellation charge of 12% or Rs.500, whichever is minimum will be deducted from the refund amount after applying the hotel cancellation policy. For Holiday bookings, Goflyx cancellation charge of 50% will be deducted.
  • Cancellations can be done online as well through our call-centre.
  • Only those cancellation requests which are made either online or on the phone to our customer support team shall be entertained. The Company shall not be liable to entertain any cancellation requests made directly to the hotel without intimating the Company and also through any other medium including, but not limited to, SMS or e-mail.
  • If you don't show up at the hotel, you'll still be charged the entire amount and hotel will debit the amount from your card directly.

MODIFICATIONS & REFUNDS:

  • The company do not accept amendment request to the hotel reservation if the check in is within 48 Hours.
  • The Company doesn't support changes and modifications to online bookings once they're made.
  • All the refunds shall be done by the Hotel directly to you and the Company is not responsible to ensuring any refunds whatsoever.
  • Your bank may debit its own separate charges from refunds made to your credit card or bank account.

REVIEW AND RATING TERMS

These terms and conditions of use apply to any use of the Website including your browsing and uploading of hotel/holiday reviews, pictures taken by tourists / travelers, travel videos, forum postings, and any other publications by you on the Website.

These Terms and Conditions of use and any additional terms posted on http://www.goflyx.com/terms-and-conditions/ constitute the entire agreement between Company and you with respect to your use of the Website.

CONTENT OF THE ONLINE SERVICE

You may visit the Website to gain information without charge and may also participate by inserting a hotel review, by inserting/uploading pictures of his/her holiday, as well as videos of his/her holiday, and/or by writing an entry/posting ("Content").

GENERAL TERMS

  • By using this Website you agree that you are at least 18 years old in order to upload the Content on the website.
  • You warrant and represent that you have no personal or business relationship with the Company and have not been offered any incentive or payment from the Company to write and upload any Content
  • The Company is not liable for any direct or indirect damages arising from the use of the Content.
  • You shall not make any statements about yourself or any other person which are false or capable of being misunderstood or misrepresented in any manner.
  • It is a condition of your use of this Website that you shall not upload any content that:
    • Is deliberately or negligently false;
    • It is a condition of your use of this Website that you shall not upload any content that:
    • Is deliberately or negligently false;
    • Is abusive, threatening, inflammatory, offensive, defamatory, coercive, obscene, belligerent, glorifying violence, vulgar, sexually explicit, pornographic or otherwise objectionable;
    • Is racist, promotes illegal activity, incitement of the masses, bigotry or hatred;
    • violates or infringes any applicable law;
    • you are not authorized to propagate;
    • contains viruses, corrupted data or other harmful, disruptive or destructive files;
    • Is unrelated to the area of the Website where it is posted; or
    • Contains unauthorised links or similar entities or is capable of interfering with the functioning of foreign data processing equipment/installations, in particular computers.
    • Please note that we do not edit or control the content posted or distributed on the Website by users. In the event that any user violates any of the above restrictions or the following terms concerning the posting or uploading of Content
    • The Company reserves the right to delete, modify or add content without prior or later notice and without explanations and/or reason.
    • Grant of rights - By posting or uploading Content on the Website you agree that you have full rights and authority to do so and have obtained any necessary approvals and consents from third parties where applicable.
    • You acknowledge and agree that your Content is non-confidential and non-proprietary.
    • You hereby grant the Company and its affiliates a free of charge, irrevocable, permanent, transferable, fully sub-licensable and worldwide right to use your Content in any form and in any medium which is now known or devised at a later date (including but not limited to print, on the internet (including but not limited to www.goibibo.com, television and mobile communication platforms).
    • You permit us to use your name which you provide to us alongside any Content you submit and acknowledge that the we may choose to provide attribution of your comments or reviews at our discretion.
    • You grant the Company the right to take legal action against any person or entity that violates yours or the Company's rights in the Content by a breach of these terms of use. Please note that if you violate one or more of these terms of use, you will indemnify us to the full extent of any claims by any third party.
    • ADDITIONAL SPECIAL TERMS FOR POSTING, TRANSMITTING, OR UPLOADING OF HOTEL REVIEWS/HOLIDAY REPORTS/PICTURES/VIDEOS/CRUISE REVIEWS
    • Any effort to disrupt, destroy, limit or otherwise negatively influence or modify the intended functionality of the Website is prohibited.
    • Furthermore you agree
      • To describe hotels and places as accurately as possible and in particular to add all parts of the name and further information necessary for their identification, especially in respect to hotel chains;
      • To only rate a hotel/resort if you have spent time in that specific hotel/resort and/or have used their service ;
      • That you will not provide a report, comment or upload a picture in respect of hotels or resorts where you are an employee, owner or operator at the hotel or resort or connected to it in any other similar way.
      • Not to give any false or misleading ratings or false statements concerning staff, holiday makers, leisure facilities, hotels, resorts, and cruises which could have an effect on the decision of other people willing to travel to a particular destination or use a particular service;
      • To give comments within the boundaries of freedom of speech for the purpose of giving other people who are willing to travel and use a connected service the possibility for an objective, meaningful and comprehensive insight into a destination, region, hotel, resort, service and its/their circumstances.
      • Not to collect, assemble, and/or publish in any way other users' personal data and/or other information.

FURTHER SPECIFIC TERMS AND CONDITIONS GOVERNING THE USE OF CONTACT FORUMS AND MESSAGING VIA THE PRIVATE MAILING SYSTEM

  • You agree that where you contact us and any third parties by using the Website, its private message system and/or a contact forum, you will not write or send any content which:
    • Is abusive